Effective: August 1, 2017
Our Commitment to Privacy
Thank you for visiting the MassHealth Choices Web site (the “Site”) operated by Maximus Health Services, Inc. (“Maximus”) for MassHealth, which is operated by the Commonwealth of Massachusetts Executive Office of Health and Human Services. The Site, located at www.masshealthchoices.com is intended to make it easier for you to enroll and interact with MassHealth online. Maximus respects your privacy and we have developed the following policy to demonstrate our commitment to you.
Information We Collect
Although much of the Site is available without registration or providing personal information, in order to take advantage of some of our Site’s features, such as the Managed Care Enrollment form, you may be asked to provide personal information. This personal information is provided voluntarily by you, the user, in order to communicate with the Site or Maximus or enroll online using the Site.
We clearly identify data you must provide so we can deliver the services or information you request. Maximus may ask that you provide personal information, such as your first and last name, mailing address (including ZIP/Postal code), MassHealth ID number, last four digits of your social security number, date of birth, or other personal information. Providing this information is optional, but failure to do so in some cases will limit the services available to you.
In addition, our Web servers automatically collect and log Web usage data from you when you visit the Site. This information, including your Internet Protocol (IP) address, referring sites, pages viewed, browser type, operating system, CPU speed, referring or exit Web pages, and length of visit, informs us about how visitors use and navigate the Site.
This information is collected for purposes related to the services we provide on behalf of MassHealth.
How We Use, Share and Protect the Information Collected
The collection of information through this Site, and the use, disclosure (sharing) and protection of that information, are subject to applicable federal and state law including, without limitation, the Health Insurance Portability and Accountability Act (HIPAA) (Public Law 104-191), the Health Information Technology for Economic and Clinical Health Act (HITECH) (Public Law 111-5), the “Fair Information Practices Act” (Massachusetts General Laws Chapter 66A) and Massachusetts General Law Chapter 93H, and the terms of our contract with MassHealth.
We may disclose your information to our agents, affiliates, and subcontractors to allow them to perform certain functions relating to your submission or other activities related to the administration of the MassHealth program. We may also use or disclose your information pursuant to a court order, to comply with applicable law or for other purposes with your consent.
You can view the MassHealth Notice of Privacy Practices for more information regarding how MassHealth and its contractors, such as Maximus, use and disclose your information.
Information We Keep
Maximus is required to keep the information collected through this Site, including personal information that you submit by enrolling online after the end of our contract with MassHealth. To find out more about our retention of information collected through this Site, please mail your questions to Maximus, Attn: Privacy Office, 55 Summer Street, Boston, MA 02110, send them via email to firstname.lastname@example.org or call us at 1-800-841-2900 (TTY: 1-800-497-4648). The call is free.
"Do Not Track" is a preference you can set in your Web browser to let the websites you visit know that you do not want them collecting information about you. The Site does not currently respond to a "Do Not Track" or similar signals.
Maximus uses various technological and procedural security measures in order to protect the personal information we collect through the Site from loss, misuse, alteration or destruction as required by applicable law and our contract with MassHealth. However, you should be aware that, due to the open and unsecured character of the internet, Maximus cannot be responsible for the security of transmissions of personal information over the internet.
The Site is not directed toward children under 13 years of age, nor do we knowingly collect information from children under the age of 13.
Reviewing and Correcting Your Information
We try to keep information about you accurate and current. To change or update any personal information maintained by our program, please call us directly at 1-800-841-2900 (TTY: 1-800-497-4648). The call is free.
How to Contact Us
Phone: 1-800-841-2900 (TTY: 1-800-497-4648). The call is free.
Attn: Privacy Office
55 Summer Street
Boston, MA 02110